Privacy Policy

We may collect the following information:

• Account information, including your name, email address, and profile image when you choose to sign in with Google.
• Information you submit through forms, demo requests, emails, or other communications with us.
• Technical and usage information, including device and browser data, IP address, pages viewed, interactions, and referring pages.
• Business contact and company information supplied by our business visitor identification provider.

We use information to create and secure accounts, operate and improve Sapien, respond to requests, understand how our website is used, communicate about our services, prevent abuse, and meet legal obligations.

When you use Google Sign-In, we use the basic account information you authorize only to authenticate you and provide your Sapien account. We do not sell Google user data. Our use and transfer of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements.

We use PostHog to measure site usage and may use privacy-protected session recordings to diagnose usability issues. Form and input values are masked in recordings. We use RB2B to identify business visitors and enrich professional or company profiles. These providers may use cookies or similar technologies as part of their services.

We share information only with service providers that help us operate the service, such as Google, Vercel, PostHog, RB2B, scheduling, and email providers; when required by law; or as part of a business transaction. We do not sell personal information.

We retain information for as long as needed to provide the service, maintain legitimate business records, and comply with law. We use reasonable safeguards, but no system is completely secure. You may ask to access, correct, or delete your information by contacting us.

Outrove Inc., which operates Sapien, is the controller of the personal data described in this policy. When customers upload data about their own respondents or contacts to Sapien, we process it as a processor on their behalf, and the customer is the controller.

If you are in the European Economic Area or the United Kingdom, we rely on these legal bases under the GDPR and UK GDPR:

• Performance of a contract: to create your account, sign you in, and provide the service you request.
• Legitimate interests: to secure and improve Sapien, measure website usage, prevent abuse, identify business visitors, and communicate with business contacts about our services. You can object to this processing at any time.
• Consent: where the law requires it, for example for certain cookies or marketing. You can withdraw consent at any time without affecting earlier processing.
• Legal obligation: to keep records and respond to lawful requests.

Depending on where you live, you may have the right to access, correct, or delete your personal data; restrict or object to its processing; receive it in a portable format; and withdraw consent. You will not be treated differently for exercising these rights.

To make a request, email saif@asksapien.ai. We may ask you to verify your identity, and we respond within one month (extendable by two months for complex requests, in which case we will tell you). If your data was provided to us by a customer, we will pass your request to that customer. You also have the right to lodge a complaint with your local data protection supervisory authority.

Sapien is based in the United States and our service providers may process data in the United States and other countries. When we transfer personal data from the EEA, UK, or Switzerland, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses and the UK Addendum included in our providers' data processing terms, or another lawful transfer mechanism.

Sapien is not directed to children under 13 (or under 16 where local law sets a higher age), and we do not knowingly collect their personal information. Information may be processed in countries other than your own, as described above.

If you opt in to receive SMS messages from Sapien, we may use your mobile phone number to send messages related to our services, demos, research projects, meetings, and related communications. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. Reply HELP for assistance.

We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or SMS consent with third parties or affiliates for their marketing or promotional purposes. Mobile information may be shared with service providers solely as necessary to provide and operate our messaging services.

We may update this policy and will post the revised effective date here. If we make material changes, we will notify account holders by email or through a notice on the site before the changes take effect. For privacy questions or requests, contact saif@asksapien.ai.